Pre-procedure enquiries, booking, and the multi-week aftercare sequence were manual. After-hours messages and follow-ups were slipping through.
ZINQ now runs the patient journey live on WhatsApp. It captures enquiries. The moment a procedure is logged in the CRM, it automatically runs the Day-1, Day-7 and Day-30 aftercare workflow, answering routine questions from the knowledge base and routing clinical ones to staff.
Every patient gets three automated aftercare check-ins with zero missed follow-ups. Routine questions get answered around the clock instead of waiting for the front desk.
Soulera wanted to translate graphological personality analysis, a niche human expertise, into a product anyone could use directly.
We built it end to end. AI models read handwriting for margins, line heights, letter shapes and the other parameters graphologists use. A mobile app delivers instant insights. A consultant portal lets graphologists validate and refine the model as it runs.
Soulera went from idea to a live product. Every cycle of consultant review makes the model sharper.